Infrastructure modernisation
Data centre consolidation with 99.995%+ uptime
Challenge: Reduce cost and technical debt without service disruption.
- Consolidated legacy data centres into a modernised estate with controlled migration waves.
- Strengthened security architecture and service transition controls.
- Delivered measurable OPEX reduction and improved recoverability evidence.
AI-enabled workforce
AI Predictive rostering and time-saving automation
Challenge: Improve availability and reduce overtime in frontline services.
- Designed workflow, governance, ethics and human-in-the-loop controls for AI-enabled optimisation.
- Integrated workforce systems with ERP/HR data for accurate “actuals”.
- Reduced roster creation effort and improved cost-to-serve visibility.
Command & control
National incident command centre readiness
Challenge: Stand up a resilient incident coordination capability under fixed deadlines.
- Delivered secure comms, dashboards, and multi-source situational awareness.
- Implemented virtualised operations model to support rapid stand-up and DR.
- Embedded governance-in-parallel for approvals, protocols and assurance.
Integrated care logistics
Digitised booking & transfer workflows for large user bases
Challenge: Scale partner collaboration and reduce handover friction.
- Defined user requirements and service design for high-volume operational users.
- Improved visibility through dashboards and integrated reporting.
- Enabled smoother adoption via training and operational readiness controls.
Field & fleet enablement
Vehicle and mobile technology rollout at scale
Challenge: Deploy mobile and telematics capability across distributed fleets.
- Managed rollout planning, installation and service transition across multiple sites.
- Integrated telemetry into operational dashboards for performance tracking.
- Improved routing accuracy and situational awareness for operations teams.
Live DR exercising
End-to-end DR test for mission-critical clinical systems
Challenge: Prove recoverability across applications, integrations and workflows.
- Executed controlled failover/failback with evidence capture and verification checks.
- Validated integrations, messaging, reporting and operational readiness under live load.
- Fed lessons learned into continual improvement and updated runbooks.
