Specialist solutions for always‑on operations.
Where complexity is highest, we bring deep domain patterns—control rooms, field service, and resilience—backed by strong delivery governance and measurable assurance.
AI & automation
AI that improves operational performance—without breaking trust. We focus on workflow design, ethics, and human‑in‑the‑loop control.
AI-enabled rostering & resource planning
Improve coverage and reduce overtime across field operations and contact centres with transparent constraints and approvals.
AI auto-dispatch for field agents
Dispatch recommendations that respect operational rules, exceptions and safety—always with human accountability.
AI ethics & human-in-the-loop
Bias checks, data minimisation, explainability, audit trails and override controls—embedded into delivery governance.
24/7 Control Room & Critical Communications
Design, modernisation and assurance for command-and-control environments.
Mission-critical architecture
High availability, monitoring/alerting, and resilience-by-design.
Incident response protocols
Operating procedures, escalation paths, and situational awareness dashboards.
SLA & service performance
Service level management, reporting, and continual improvement cycles.
Field Service Management
Mobile workforce optimisation with data-driven visibility from demand to completion.
Scheduling & dispatch
Workflow design, triage models, and AI auto-dispatch recommendations with human approval.
Asset lifecycle
Lifecycle controls, tracking, and compliance—integrated with workflows and AI-enabled reporting.
IoT & telemetry
Telematics/RFID/RTLS patterns to create a single operational view.
Business Continuity & Resilience
From policy to proven recoverability—designed for operational confidence.
Business impact analysis
Service tiering, criticality, dependency mapping, and recovery priorities.
BC/DR planning
RTO/RPO targets, runbooks, invocation criteria, and communications.
Exercising & assurance
Tabletop + live tests, evidence capture, lessons learned, and continual improvement.
We can baseline maturity and provide a prioritised resilience roadmap aligned to your risk appetite.